FAQs
I have a concern about an image available on Google Street View. What should I do?
Where images are captured by Street View cameras, there is typically a time delay before images are published on the internet; therefore the image available through Street View is not a 'real time' image. This delay allows for Google to deploy blurring technology to faces and car registration plates. It is important to note that street views of property or family pets do not constitute personal data and are therefore not subject to data protection law (and consequently not subject to requests for erasure under Article 17 of the GDPR).
Sometimes, even where blurring technology is deployed, it may be possible to identify an individual. In such situations, individuals can request the removal of the image or report their concerns directly to Google and Google ought to be able to facilitate the removal of the image. A 'report a problem' link is posted at the bottom of each image on Street View and individuals can follow the steps outlined to report a concern. However, if an individual has any difficulty in progressing their query through Google, they can raise the matter with this office.