You may think your complaint is a simple question but actually, there are often other pieces of legislation and responsibilities to consider as well as other far-reaching effects. For example, you may want a doctor to destroy your medical records but that can have serious implications for any future care you may require or if the doctor advised you to get a test and you refused, the doctor may be required to retain this as evidence in any future legal proceedings. The Data Protection Commission (DPC) must consider all aspects from both sides in line with fair procedures and consider whose rights outweigh the other, taking into account not only data protection legislation but also any governing legislation to which the data controller is subject. This careful analysis takes time and with the volume of complaints received, each complaint deserves equal time and consideration.