This complaint concerned the alleged non- response to an erasure request made by the complainant to a data controller pursuant to Article 17 GDPR.

Following receipt of the complaint from the complainant, the DPC engaged with both parties in relation to the subject matter of the complaint . Further to this engagement, it was established that, during the week in which the complainant sent their erasure request by email to the data controller, a new process to manage personal data erasure requests was being implemented by the data controller .

The data controller informed the DPC that it was during this transitional period from the old system to the new system that the erasure request was received from the data subject . The data controller further advised that while new personnel were being trained on how to manage these types of requests during this period, it appeared a response to the erasure request was missed . The data controller stated that this was an oversight, possibly due to a technical issue or human error and that it regretted the error .

In the circumstances, the data controller agreed to comply with the erasure request and sincerely apologised for the error. The data controller also subsequently confirmed to the DPC that it had deleted the complainant’s personal data .

The DPC informed the complainant of the outcome of its engagement with the data controller, noting that the positive actions taken by the data controller appeared to deal with the concerns raised in their complaint .

The complainant subsequently confirmed to the DPC that they agreed to the amicable resolution of their complaint as their concerns were now resolved and that their complaint was now withdrawn .

In this circumstance, the complaint was deemed to be amicably resolved and withdrawn, in accordance with section 109 of the Data Protection Act 2018.