Case Studies Access Request Complaints

 

Confidential expressions of opinion and subject access requests

This complainant made a data subject access request to their employer. However, the complainant alleged that their employer omitted certain communications from its response, wrongfully withheld data on the basis that it constituted an opinion given in confidence and did not respond to the request within the required timeframe as set out in the legislation.

The complainant’s employer was the data controller as it controlled the contents and use of the complainant’s personal data for the purposes of managing the complainant’s employment. The data in question consisted of the complainant’s HR file and data regarding the administration of the complainant’s employment . The data was personal data because the complainant could be identified from it and the data related to the complainant as an individual.

During the course of the examination of the complaint, the data controller identified additional documents containing the complainant’s personal data and provided these to the complainant . In relation to the document, which the data controller had asserted constituted an opinion given in confidence, during the course of the investigation of this complaint, the individual who had expressed the opinion in question consented to the release of the document to the complainant, and so the document was provided by the data controller to the complainant .

Data protection legislation provides a right of access for a data subject to their personal data and, further, that access must be granted within a certain timeframe . Having investigated the complaint, the DPC was satisfied that the data controller had carried out appropriate searches and had provided the complainant with all the personal data, which the complainant was legally entitled to receive.

The documents provided by the data controller to the complainant during the course of the examination of this complaint should have been furnished to the complainant within the timeframe provided for in the legislation .

Key Takeaway

  • Under Article 15 of the GDPR, a data subject has a right to obtain from a data controller access to personal data concerning him or her, which are being processed.
  • The data controller must respond to a data subject access request without undue delay and in any event within one month of receipt of the request . However, section 60 of the Data Protection Act 2018 provides that the right of access to personal data does not extend to data which consist of the expression of opinion about the data subject by another person given in confidence or on the understanding that it would be treated as confidential to a person who has a legitimate interest in receiving the information.